Return & Refund Policy

📄 Return & Refund Policy – OTTSTAR

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At OTTSTAR, we strive to deliver a seamless, high-quality streaming experience. Since our services consist entirely of digital content delivered instantly, our refund rules are different from physical product companies.

Please read this policy carefully before purchasing any subscription.

1. No Return Policy

OTTSTAR provides digital streaming services, not physical goods.
Therefore:

✔ No returns
✔ No item can be sent back
✔ No exchange is applicable

Once a plan is activated, it cannot be returned.

2. Refund Policy

A. Subscription Refunds

Because OTTSTAR content is instantly accessible after purchase, we generally do not offer refunds.

Refunds will NOT be provided in the following cases:

You purchased a plan by mistake
You changed your mind after buying
You didn’t like the available content
You forgot to cancel before the renewal date
You couldn’t use the service due to poor internet or device issues on your side

Once a subscription is started, it cannot be reversed.

**3. When Refunds May Be Granted**

A refund may be considered only under exceptional cases such as:

A. Duplicate Payment

If you were charged twice for the same plan.

B. Technical Failure From Our Side

If OTTSTAR servers fail, preventing you from accessing the service for more than 48 consecutive hours.

C. Incorrect Deduction

If the payment gateway deducts an incorrect amount.

These refunds are processed after internal verification, and approval is at the sole discretion of OTTSTAR management.

4. Trial Plans & Offers

Any free trial, discounted promo, or limited-time offer subscriptions are non-refundable.

5. Auto-Renewal

If your subscription is set to auto-renew:

You are responsible for cancelling before renewal
Renewal charges are not refundable

You may turn off auto-renewal anytime from your account settings.

6. How to Request a Refund

If you believe your case qualifies for a refund:

📧 Email: support@ottstar.in

Subject: Refund Request – [Your Registered Email/Mobile]

Include:

Name
Registered mobile & email
Transaction ID
Payment screenshot
Reason for refund request

Our team will review the request and respond within 5–7 business days.

7. Processing Timeline

If your refund is approved:

Amount will be credited to your original payment method
Processing time: 7–14 working days
Payment gateway delays are not controlled by us

8. Contact Us

For any issues regarding billing or subscriptions:

OTTSTAR Support Team
📧 Email: support@ottstar.in

🌐 Website: www.ottstar.in

9. Company Details (Legal Information)

Registered Business Legal Name: BINDIYA VERMA
Trade Name: M/S LOLYPOP ENTERTAINMENT
Business Constitution: Proprietorship
GST Registration Number: 09AMMPV2406P3Z8
Date of GST Approval: 21/09/2021